Terms & Conditions

1. Scope of Services

The services provided are tailored to your individual needs. While every effort will be made to support your goals, due to the personalised nature of this work, no specific outcomes can be guaranteed.

2. Payment Terms

Payment is due at the price stated on the checkout page or Stripe/Klarna payment link for the service selected. All fees and payment plans will be clearly outlined prior to checkout. Payment must be made in full, or via the agreed instalment plan, before services commence.

Payments are processed securely via Stripe or Klarna. If your payment fails or your card details expire, you agree to update your payment method promptly. Failure to pay may result in suspension or termination of services. Late payments may incur fees and recovery costs.

All payments are final and non-refundable unless otherwise stated in writing.

3. Refund Policy

Due to the digital and transformational nature of the services, all sales are final and non-refundable. Choosing not to participate, changing your mind, or dissatisfaction with outcomes does not entitle you to a refund.

By proceeding with a purchase, you confirm that you have the financial capacity to make this investment and accept full responsibility for meeting your payment commitment.

4. Programme Start & Duration

Your agreement becomes effective upon receipt of your first payment. Services must be completed within the agreed timeframe and during the same calendar year, unless otherwise arranged.

5. Client Records & Confidentiality

Session notes may be taken to support your progress and are available to you upon request. These records are securely stored in line with GDPR and retained for a minimum of five years. Your confidentiality will be maintained at all times, except where disclosure is required by law, or where withholding information could result in harm to yourself or others.

Any information shared with other health professionals will only be done with your explicit consent.

6. Professional Standards

Jessica Boston is a registered member of the National Council for Hypnotherapy (NCH) and abides by its Codes of Ethics and Conduct. The NCH provides a complaints process, available on request.

7. Supervision & Professional Development

Anonymous details from sessions may be shared with supervisors or professional peer groups for the purpose of ongoing professional development. This will never compromise your identity or confidentiality.

8. Health Declaration

By agreeing to these terms, you confirm that you are not currently diagnosed with a psychiatric condition, psychological illness, or epilepsy, and are not under psychiatric care, unless previously disclosed. Any relevant medical or psychological history must be disclosed before services begin.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.

10. Intellectual Property

All content, materials, and resources provided during your programme remain the sole property of Jessica Boston, are protected by copyright, and are provided for your personal use only under a single-user licence.

You may not share, copy, reproduce, distribute, or sell any programme materials without prior written permission. Breach of this may result in legal action, and you agree to indemnify Jessica Boston for any associated losses or damages.

Audio recordings and digital resources must not be used while driving or operating machinery. These materials are confidential and must not be shared. Access to digital files will remain available for a reasonable period after your final session to allow for download and personal storage.

11. Communication Policy

Communication outside of scheduled sessions will be limited to email or text, unless otherwise arranged. Responses will be prompt, but replies over weekends or bank holidays may take up to two working days.

12. Client Conduct & Termination

Respectful engagement is expected at all times. Any aggressive, anti-social, or inappropriate behaviour will result in immediate termination of services without refund.