Privacy
Just to let you know what we plan to do with any personal information you give us.
Potential Clients: If you're not yet a client and you contact us for information about our services, we need to process your details when we reply. We will be storing the details you enter in a digital form, and using those to send you the information you have requested. We may, from time to time, like to send you the occasional email letting you know about our business as well as any changes to our services. We will not bombard you with marketing materials, and we will not keep your details on file for more than three years. We only need your name and contact details, and we will rely on your consent for this. You have the right to withdraw consent at any later time, just let us know.
Clients: As a client, we need personal information from you to help us to give you the best possible service. Your personal data will be used to provide the information and services offered through our website to you, for billing and making appointments. We will keep your contact details such as name, email address, phone number and postal address on file and treat these as confidential. This forms part of our contract with you, and our commitment to you as a valued client. We will not ask for information from you that is not relevant to the provision of services to you. We will retain your information for seven years after our last contact, unless you tell us to discard it sooner, and we may, from time to time, send you the occasional email or letter letting you know about any changes to our services. We will not send you marketing materials. You can opt out of these communications if you wish, just tell us.
Cookies: Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This offers us the ability to personalise our content for you, greet you by name and remember your preferences.
Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
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Your rights: You have the right to access, correct or request deletion of your personal data at any time. If you would like to exercise any of these rights, please contact us at [your email address]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.